Ilze Koning

Resume

I am an experienced analyst that found a passion for the UX-UI aspect of software engineering. I feel happiest when I see software engineering teams succeed in building future-friendly products that customers love. I am versatile, creative and energetic and can manage ambiguous situations and effectively collaborate in teams.

I understand the importance of architecture and design, and the impact it has on systems and people. I have a keen interest in enterprise architecture and am TOGAF certified. The balancing act in making sound technology decisions in the front-end UX space, requires the right mix of values, strengths and skills, all I believe I have.

I am looking for an opportunity where my design thinking, technical and analytical skill and experience in development and architecture can add value to your software engineering team.

Strengths

Versatility
Creativity
Analytical
Love of Learning
Perseverance

I am versatile and able to perform more than one role within the scope of a single project. Creativity is a core strength, complimentary to my analytical and logical approach to solving problems.

I persist through challenges and setbacks by staying creative and learning.

Values

Kindness
Authenticity
Courageousness
Knowledge
Wisdom
Reliability

Skills

I am capable to see projects trough from end to finish because of my diverse skill set. I traverse levels and stages during the lifecycle of a software development process and have a talent to connect concepts, people, processes and things in relation to each other.

Discover

I am studious, highly analytical and have artistic skill. This lets me see things from different angles and equips me with a novel approach to solving problems. I am able to notice new things and gather insights. I am a competent story-boarder and illustrator and enjoy leading whiteboard sessions to unpack a problem domain.

Define

Through my analytical skills, I am able to break a problem down in a logical and systematic manner. I am able to prioritize and discern between the various pieces and prioritize accordingly.

I am able to deliver clear specifications that frame fundamental design challenges. I am able to express logically the functional requirements of systems at the appropriate level of detail (granularity).

Develop

My programming skills are at a level that let me amend, refactor moderately complex programs and scripts in order to help a software engineering team and designer deliver prototypes to improve and refine ideas.

Deliver

I enjoy helping teams and individuals execute project deliverables. I do this by creating structure, organising things and making complex matters understandable.

Career Summary

My first on-boarding project in the IT industry was over 20 years ago in 1996, as Web Designer and HTML author. In 1998 I was part of the front-end design and development team when News24 first launched their online web news service. Since this date, I have worked in IT across various business disciplines, performing a variety of roles.

Both my skills and interests have matured over the past two decades. I have enjoyed working for media companies and have extensive experience working in the telecommunications industry.

While I have a keen interest in all matters related to architecture, I have focused almost exclusively on establishing and maturing the frontend design (UX-UI) and development discipline at the organisation I work for.

Personal Development

To future proof my career, I am keen to complete a few short courses or diplomas in Human Computer Interaction and or Design Thinking. I am particularly interested in the impact of AI on UX, and am keen to look at human interaction with machine intelligence.


Formal Education

Bachelor of Arts

University of Pretoria, Pretoria, Gauteng

February 1991 – October 1993

Studies focused mainly on psychology, visual communication, perception and languages. This degree prepared me for a career in IT as Business Analyst insofar as acting as a communications bridge between business and technical teams are concerned. It is particularly useful in the UX Discipline.


Short Courses and Online Learning: 2000 to 2019

Java Programming Fundamentals ca. 2001

This short course equipped me with the fundamentals of programming and prepared me to advance my career as developer. It assisted me to extend my skills from front-end development to server-side development.

Institution

UCT Centre for Continued Education, Engineering Faculty, Cape Town, Western Cape

Principles of Architecting Software Solutions ca. 2003

Institution

This IBM Short Course focused mainly on the role of the Software Architect in the SDLC.

The following topics were covered:

RUP Methodology
MDA (Model Driven Architecture);
Design Patterns (The Gang of Four);
Modeling Software Solutions with UML 2.0 and
Using Views to communicate solutions architecture.

This course prepared me to work as junior architect and applying the UML. I was introduced to Design Patterns and Object Oriented Analysis and Design.

Business Analysis using UML and URDAD ca. 2008

Solms Institute,  Johannesburg, Gauteng
Mentor: Dr. Fritz Solms

This course focused mainly on Use Case driven Design, Analysis and Development. URDAD promotes a methodology for the modeling and design of SOA solutions, via service contracts. The key benefit of the methodology is the algorithm for managing requirements at the appropriate level of detail.

This course prepared me to work as analyst and architect, focusing on SOA.

TOGAF 9: ca. 2010

Real IRM
Trainer and mentor: Louw Labuschagne

I completed the course and obtained Foundation Level certification for TOGAF 9. During this time I was actively involved in group discussions and a member of the Enterprise Architecture Research Forum, (EARF), at the Meraka Institute.

Certificate in Project Management (PMI Accredited Short Course) ca. 2010

I completed a short course in Project Management, through the University of Pretoria. This course provided the necessary skills to manage small to medium projects.

SOA Design And Architecture, SOASchool, ca. 2014

This short course equipped me with a theoretical overview of SOA Design Patterns. Understanding core principles of service design, service contracts and service solutions with REST and Web Services. This course was complimentary to the URDAD course I completed in 2008.

Leadership Training and Development Short Course: ca. 2008

Futuristic Training and Development, Johannesburg, Gauteng
Trainer and Mentor: Marilyn Querend 

This course covered the following skill-set, which I apply on a daily basis:

Business ethics and trust;
Communications skills; 
Time management;
Creative problem solving 
Building and maintaining positive interpersonal relationships;
Listening skills;

This course prepared me to work as team lead and in mid-management.

In conjunction with my studies in Psychology it has equipped me with the skills required of managing small teams of up to 20 individuals.

Emotional Intelligence for Leaders: ca. 2019

This hands-on course, presented by Kwelenga, provided practical workshop scenarios to apply conflict resolution, assertiveness and leading with empathy.


Work Experience

Current Position: Senior Business Analyst at Interfront SOC Ltd.

Interfront, Somerset West, Western Cape
August 2011 – present

Summary

I was appointed to work on Customs and Border Solutions for the Customs Office of Luxembourg. This included the completion of specifications for the Import Control System, while preparing to implement the equivalent Export Control Solutions and eventual upgrade of their Excise and Goods Declaration systems.

At the moment I am primarily responsible for the coordination of all efforts, concerning the UX-UI discipline at Interfront, across teams and project deliverables.

I raise awareness of the various cross-cutting artifacts and their intersection points, that contribute to the delivery of quality UI products, while managing risk and affordability.

This role is not one that is strictly affiliated with UX-UI, but the output is visible from this space.

Day-to-day duties and responsibilities

I am responsible for performing the following duties:

Facilitation

Facilitation of cross-functional teams and deliverables that concern UI items;

I play an active role in facilitation between the SARS Customer Experience Team, Interfront and the SARS Business Systems Unit;

Technical coaching

Provide technical expertise to the BA, UI Analyst, design teams and quality assurance teams;

Ownership

I take responsibility for all UI design artifacts across the entire SDLC process;

Product Ownership

I own the Key Performance Indicators for the iCBS Design System as Product;

Coordinate activities to ensure consistencies between User Interfaces and component design for all solutions in the iCBS Solution suite;

I am responsible to ensure continuous improvement in delivery of design artefacts delivered to BA and Dev Team;

Assist the UX-UI Team with component audits;

Sprint and Scrum Mastering

I manage the Sprint Backlog for UI project deliverables.

I run daily stand-ups with the UI Analyst Team and represent the team at various project standups.

Processes and standard ways of work

I keep an eye on the ways of work and interlocking processes, relating to front-end design.

I monitor and document standards and ways of work playbooks.

I am responsible to actively monitor DevOps and QA processes and initiatives to advocate the role of UX-UI in cross-cutting disciplines.

Research and learning and teaching

I actively keep abreast of new technology and tools and make this available to teams.

Run regular skill sharing workshops on Fridays “Coding Fridays”.

Share and coach on best practices.

I am responsible for providing an overview of the Interfront Customs and Border Solution (iCBS) Product Suite for new staff.

Requirements Management and Quality

I assist the UI Analyst and Development team with interpretation of use cases and requirements by distilling and summarizing core requirements.

Stimulate and improve collaboration between individuals and teams;

I Ensure Improved value add to Functional Requirement Specifications, Software (System) Requirement Specifications and Architecture Design Specifications, in the form of a UI-spec / Addendum to other specifications;

Assist with the functional decomposition of system features;

I am responsible for writing the usability test cases for all User Interfaces;

I assist with analysis required for ECPs (Engineering Change Proposals), i.e. Change Requests;

Project Management and Reporting

Prepare check-in progress reports to the Operations Director;

Prepare project reports for the weekly progress check-in sessions with the Operations Director;

Completed Projects in role as Senior BA

SARS Tariff Management System (2012 to 2013);
Import Control System for Customs Office of Luxembourg: ICS (2013 to 2014);

Projects in role as UX-UI Team Coordinator

iCBS UI Design Standards and Guidelines (concluded);

iCBS Living Style Guide, a technical artifact UI Component Explorer (concluded);

Coordinate UI Deliverables for Registration Licensing and Accreditation System Solution (ongoing);

Coordinate UI Deliverables for Reporting of Conveyances and Goods System Solution (ongoing);

Coordinate UI Deliverables for Customs Support Portal (ongoing);

Usability Test Designs for end-user engagement sessions;

User Satisfaction Survey Design;

Facilitator: end-user engagement workshop sessions for SARS Case Management software solution (concluded).

Projects in role as Enterprise Business Analyst and in Project Management

Active Projects as UX-UI Team Coordinator

Skills used at Interfront:

Analysis Design and Architecture

Software Engineering and Programming Skills

Tools and Technology

Thought Leadership

Soft skills used at Interfront

Personal learning and R&D initiatives


Senior Analyst, CSIR

CSIR, Tshwane, Gauteng

February 2009 – July 2011

Summary

I was primarily responsible for the documentation of Business Requirements, inclusive of Business Processes that pertain to Software Applications in the ICT Shared Services Division of the CSIR.

I acted as mentor and team lead to a group of 6 Web Developers and based on my vast experience in Web Media assisted with prioritization and coordination of all calls logged as RFS (Requests for Service).

At my own initiative I worked on a strategy for the CSIR that pertain to the management of Digital Media Assets.

General Projects

Skills applied at the CSIR

Enterprise Architecture and leadership


Business / Systems Analyst and Technical Consultant

Vodacom SA, Midrand, Gauteng

Summary

I was responsible for eliciting all business requirements pertaining to a solution for the implementation of a Document Management Solution for AP (Accounts Payable) CAPEX Invoices.

I subsequently delivered: Business Requirement Specification and a complete Business Process Model, alongside a requirements model with traceability to Use Cases responsible for the functional requirements realization.

Project Completed

Skills applied at the Vodacom

Reasons for Leaving


Web Development Manager and Systems Analyst

Avusa Media, Rosebank, Johannesburg

September 2007 – October 2008

I was appointed as Systems Analyst and subsequently promoted to Web Development Manager, in the Digital Business Unit. I still performed duties as analyst and as such worked as strategic business analyst in close collaboration with the Group Digital Executive and Business Development Managers.

Projects:

Legal Database Systems Analysis

Web News Service Projects

Avusa Strategic Projects

Managerial Responsibilities and Initiatives

Behaviour Skills applied at Avusa Media

Technology Skills Applied at Avusa

Software Tools and Technologies used:

Reasons for Leaving


Java Developer and Systems Analyst

Telkom SA, Centurion, Gauteng

September 2006 – September 2007

Primary Interface Designer and Developer for Online Billing Solutions. Was also responsible for some Middleware Development. For the latter part of my work with Telkom SA I was utilized as Business Analyst.

Projects:

New Interface Design for Online Billing Service

Ongoing Change Request Management

Implementation of Sarbanes-Oxley Compliancy

Skills Applied at Telkom

Management and leadership skills applied at Telkom

Software Tools and Technologies used:

Reasons for Leaving


Java Developer and Analyst

LogicaCMG, Birmingham, UK and EppixComm, Bryanston, Gauteng

(LogicaCMG sold Billing Solution Division to Indian Company Ushacomm).

October 2003 – September 2007

I was responsible for the development of the Front-end Web Interface of the Software Billing Application. This position exposed me to Billing Software Solutions and ERP Systems in general.

I subsequently was exposed to Middleware Development as my Development skills grew and I was also introduced to the SOA Solutions. This was a period in which I learnt a great deal and it provided a firm foundation for the direction my career was steering toward.

Projects:

Project 1: Modular EPPIX Web Based Billing System

Project 2: Modular EPPIX Rating System (Johannesburg SA)

Project 3: ISO Quality Facilitation (Johannesburg SA)

Project 4: Mobile Number Portability MTN (Johannesburg SA)

Management and leadership skills applied at Eppixcomm

Skills Attained and Retained while at EppixComm Technologies

Software Applications and platforms used while at EppixComm Technologies:

Programming and Markup Languages Used:

Web Developer and Knowledge Management Technology Consultant

Intervate, Woodmead, Gauteng

April 2001 – October 2003

I was responsible for the development and design of web application interface design and graphic design.

Projects

Project 1: Intracs Portal Software

Project 2: SharePoint Portal Server Solutions

Project 3: Lingo and VisEx

General skills applied at Intervate

Skills Attained and Retained while working for Intervate

Software Applications used while working at Intervate:

Programming and Markup Languages Used while working at Intervate:


Web Developer and Designer

MIH Holdings, (Naspers, Media24 and M-Web) Sandton, Gauteng and Cape Town, Western Cape

April 1998 – April 2001

I was chiefly responsible for the development and design of web sites and interface design for Media Web Sites and News Services.

MIH Projects:

MIH Project 1: News24 Online News Web Portal:

MIH Project 2: M-Web ISP Portal’s M-School:

MIH Project 3: M-Web, Liberty Life’s Learning Centre with William Smith

MIH Project 4: DSTV’s KykNet Website

A rich multimedia website for the launch of the Afrikaans TV channel on DSTV**

MIH Project 5: Cyberlaw Web Site and Virtual Book Launch

MIH Project 6: M-Web II

Major re-development and re-launch of the M-Web ISP Portal

MIH Project 7: M-Web Computing and Virus Center

MIH Project 8: Mobile and GSM Services

MIH Project 9: Part-time Lecturer: University of Stellenbosch

Department of Journalism

Lecturer in New Media Design and Development at the Department of Journalism

Management and leadership skills applied at MIH

Skills Attained and Retained while working for MIH Holdings

Software Applications used while working for MIH Holdings:

Programming and Markup Languages Used while working at MIH Holdings

Web Developer and Designer

Billcad Holdings, Centurion, Gauteng

January 1996 – April 1998

I was responsible for all Graphic Design and Web Design initiatives. I was introduced to the world of IT and began doing some basic programming through learning JavaScript and Lingo.

Billcad Holdings Project 1: Billcost for Windows 95

Quantity Surveying Software for SME Building Contractors

Billcad Holdings Project 2: E-Spec:

An online Web Application for SME Builders and Quantity Surveyors

Billcad Holdings Project 3: E-Prop:

An online Web Application Software System for Estate Agents

Billcad Holdings Project 4:

Interpage: Template based solution for uploading basic websites.

Aimed at Estate Agents and Property Developers

Management and leadership skills

Skills Attained while working at Billcad Holdings:

Software Applications used while working at Billcad Holdings:

Programming and Markup Languages Used while working at Billcad Holdings


Career Activities, Awards and Commendable Activities


References

Lizette Gericke

Lizette was responsible for managing the System Engineer and Business Analyst teams at Interfront and I reported to her directly, from 2014 to 2017. Lizette will be able to comment on my strengths profile. She understands my general business analysis skillset and my specialization in all matters related to front-end.

Contact Information for Lizette:

Mark Beckerling

Mark was responsible for managing the Luxembourg Development team and I reported to Mark from 2011 to 2013. Mark understands my strength as a generalist and my value-add as a versatile team member who can adapt and add value where most needed.

Contact Information for Mark:

Kurt Plaatjes

Kurt and I worked together from August 2011 until the end of 2018. Kurt was responsible for managing the ICT Team at Interfront and all related operations. He would be able to comment on deliverables for the 2018 Graduate Intern Program which I designed and managed in 2018.

Contact Information for Kurt:

Henrico Solomon: Team Lead: Frontend Development at Interfront

Henrico and I have worked together for the past 16 months. Henrico can comment on my commitment to make the lives of frontend developers easier and bridging the divide between BA, UI Design and Developer. He would also be able to comment on deliverables for the 2018 Graduate Intern Program which I designed and managed in 2018.

Contact Information for Henrico:

Brendon McDonald: Team Lead: Backend Development at Interfront

Brendon and I have worked together at Interfront in 2011 when I was the Lead BA for the Import Control System for the Customs Office of Luxembourg. Brendon resigned from Interfront and joined Interfront again at the beginning of 2018. Brendon is now able to comment on my understanding of technology stacks, my maturity as analyst and ability to distill complex concepts to teams in order to fasttrack development. He is also able to comment on my coaching and mentoring of graduate interns and junior staff.

Contact Information for Henrico:

Ryan Goliath: Senior Java Developer at Interfront

Ryan and I have worked together at Interfront for the past 14 months. Ryan can comment on my understanding of technology stacks, my maturity as analyst and ability to distill complex concepts to teams in order to fasttrack development. He is also able to comment on my coaching and mentoring of graduate interns and junior staff.

Contact Information for Henrico:


LinkedIn Profile

More recommendations are available on my LinkedIn profile.

Analyst / Technology Consultant at Intervate

“Ilze is a highly motivated and dedicated person with extensive skills in the information technology space.. She excels at every task and is a pleasure to work with. An asset to any team!” August 5, 2010

“Ilze’s approach to analysis is very mature, and the results are detailed and well presented! She benefits any team who appreciates the value of good analysis.” February 4, 2009

Web Design and Development at Billcad Holdings

“I’ve known Ilze for more that 15 years now and have worked with her on several projects She has excelent knowledge of Software architecture technologies: UML , design patterns, OO methodology, RUP…. and knows just about everything there is to know about web page layout CSS, HTML and graphical design for the web. She is also a proficient Java and Java script programmer and is comfortable with all the bits and pieces that one need to build complex web-enable apps e.g. databases, TCPIP etc. I’ve not know her to quit once she put here mind on doing something,” September 23, 2007

Web Development Manager at Avusa

“Ilze, tasked with implementing the redesign of BDFM’s financial publication websites, tackled them with gusto. She frequently went the extra mile and brought her team along with her in the process. She’s dedicated, helpful, analytical and resourceful team player and leader. I sincerely hope I have the opportunity to work with her again in the not too distant future.” December 12, 2008

Web Developer at News24

“When I worked with Ilze ten years ago she was one of a kind. It was early days in web development in South Africa and in Naspers. Ilze was a crucial player in the early development of News24 when the demand was for 24/7 news and the competion [sic] was tough. She worked extremely hard and long hours to make things work and delivered quality products timeously. She was a huge asset to have on board.” January 4, 2009


More about me

I am an avid runner and have completed quite a few half-marathons. I started running in 2014 and plan to enter my first full marathon in 2020.

I create maps of worlds, creatures and characters that only exist in my imagination as far as I can tell. Sometimes I write down stories which unfold from the fantasy worlds I dream up.

Once in a while I enjoy socialising with a few good friends by taking part in fantasy themed role-playing game campaigns, (think Dungeons and Dragons).